Purpose of the Role:
As part of our clent’s organization’s rapid expansion and sustained growth, we are seeking a dynamic Payments Manager within the iGaming sector. The primary focus of this role is to ensure a seamless player deposit and withdrawal experience while maintaining compliance with regulations and industry best practices. Reporting directly to the Head of Payments, the Payments Manager will oversee operations, manage payment processes, and collaborate with Payment Operations Teams to optimize and expand payment solutions globally.
Key Responsibilities & Accountabilities:
Performance Management:
- Measure and track Payment Service Provider (PSP) performance.
- Compile and present reports on PSP performance.
Operational Management:
- Manage PSP onboarding, player deposit, and withdrawal payment journeys as the business evolves.
- Monitor day-to-day payment success rates and optimize traffic flows across PSPs.
- Serve as the first point of contact for PSP queries.
Collaboration and Innovation:
- Work closely with key functions to set up and create requirements for new developments and improvements in payment functionalities.
- Research and review competitor sites, providing recommendations accordingly.
Negotiations and Reconciliation:
- Conduct negotiations with payment providers for improved pricing.
- Perform daily reconciliations between various providers and back-office data/systems.
Compliance and Risk Mitigation:
- Liaise with Finance for cash flow settlement reconciliation.
- Collaborate with Legal & Compliance to ensure compliant onboarding of new payment providers.
- Coordinate with the MLRO/Head of Fraud and Risk Department for onboarding of PSPs and addressing fraud and risk-related matters.
Continuous Improvement and Support:
- Stay updated on the latest and most efficient payment solutions.
- Support the Head of Payments with ad-hoc tasks related to player payments.
Skills:
- Strong proficiency in managing third-party relationships, specifically Payment Service Providers (PSP).
- Agility and analytical mindset.
- Numerical proficiency and strong reconciliation skills.
- Excellent verbal and written communication skills.
- Effective organizational skills.
- Compliance-minded approach.
- Strong collaborative approach.
- Knowledge of casino products, including video slots.
- Familiarity with various online payment methods and products.
- Experience in compliance within the iGaming industry.
- Understanding of fraud and risk mitigation with a focus on MGA regulations.
Essential Criteria:
- Knowledge of online payments processing cycles.
- Familiarity with various online payment methods and products.
- Experience in compliance with EDD, KYC, and AML regulations within the iGaming industry.
- Meticulous and ability to work accurately under pressure.
- Understanding of legislation and regulations in fraud and risk mitigation.
Join our team and contribute to the seamless operation and innovation of payment solutions in the exciting and dynamic iGaming industry.